Privacy Policy

At Lunoraxiemath, we collect information to provide better financial automation services. This includes details you provide directly when creating an account, setting up automation rules, or contacting our support team.

We also automatically collect certain technical information when you use our services, including log files, cookies, and similar tracking technologies. This helps us understand how our platform performs and where we can make improvements.

Your information helps us deliver, maintain, and improve our financial automation platform. We use this data to process your transactions, set up automation rules according to your preferences, and ensure the security of your financial operations.

We also use your information to communicate with you about your account, send important service updates, and provide customer support when needed. Our team may analyze usage patterns to identify potential improvements to our platform and develop new features that better serve our users.

For security purposes, we monitor account activity to detect unusual patterns that might indicate unauthorized access or fraudulent activity. This monitoring helps protect both your account and the integrity of our platform.

With your consent, we may also send you educational content about financial automation, platform updates, and relevant industry insights. You can opt out of these communications at any time through your account settings.

We don't sell your personal information to third parties. However, we may share your information in specific circumstances necessary for providing our services or complying with legal requirements.

To enable financial automation, we work with trusted banking partners and financial institutions. We share only the minimum information necessary to process your transactions and maintain your automation rules. These partners are bound by strict confidentiality agreements and must handle your data according to the same privacy standards we maintain.

We may also share information with service providers who help us operate our platform, such as cloud hosting providers, security services, and customer support tools. These companies are contractually required to protect your information and can only use it for the specific services they provide to us.

In cases where we're required by law, court order, or government regulation, we may disclose your information to authorities. We'll notify you of such requests unless legally prohibited from doing so.

If Lunoraxiemath undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your information is transferred and becomes subject to a different privacy policy.

Under Australian privacy law, you have several rights regarding your personal information. We're committed to making it easy for you to exercise these rights.

To exercise any of these rights, contact our privacy team using the information provided below. We'll verify your identity and respond to your request within the timeframes required by law.

Protecting your financial information is our top priority. We use industry-standard security measures including encryption, secure data centers, and regular security audits to safeguard your personal and financial data.

All data transmissions between your device and our servers are encrypted using TLS 1.3 protocol. Your financial information is stored in encrypted databases with restricted access controls. Our security team continuously monitors for potential threats and updates our protection measures accordingly.

We maintain regular backups of your data in secure, geographically distributed locations to ensure service continuity. These backups are subject to the same security standards as our primary systems.

Our staff receive regular security training and are bound by confidentiality agreements. Access to your personal information is limited to employees who need it to provide services or support.

While we implement robust security measures, no system is completely impenetrable. If we become aware of any security incident that affects your data, we'll notify you promptly and take immediate steps to minimize any potential impact.

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your relationship with us, plus seven years after account closure to meet financial record-keeping requirements.

Transaction data and automation logs are retained for five years to support account reconciliation and compliance with Australian financial regulations. Marketing preferences and communication logs are kept for three years unless you request earlier deletion.

Some of our service providers operate servers outside Australia, including in the United States and Singapore. When we transfer your data internationally, we ensure these transfers comply with Australian privacy law and include appropriate safeguards such as standard contractual clauses.

We regularly review our data retention practices and delete information that's no longer needed. You can request early deletion of your data, though we may need to retain certain information to meet legal obligations.

Our platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our services are used. These technologies help us maintain your login session, customize your dashboard, and improve platform performance.

Essential cookies are necessary for basic platform functionality, including security features and account access. We also use analytics cookies to understand user behavior and identify areas for improvement. These analytics help us make data-driven decisions about new features and platform updates.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect some platform features. We don't use tracking technologies for advertising purposes or share cookie data with advertising networks.

Third-party service providers we use, such as customer support tools, may also place cookies on your device. These are governed by their respective privacy policies, which we review to ensure they meet our privacy standards.

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through your registered email address and provide a summary of the key changes.

Minor updates, such as clarifications or formatting changes, will be posted on our website without additional notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If you disagree with any changes to our privacy policy, you have the right to close your account. However, we'll still retain certain information as required by law or for legitimate business purposes, such as preventing fraud.